If you are contacting our Support team about a purchase, you may be asked to provide your receipt. Apple & Google typically send an email receipt within a few days. If your transaction was very recent, you can look up your purchase history and take a screenshot to send us.
Important: Never send us a copy of your bank or credit card statement. Those contain sensitive personal information that should never be transmitted over email. Only send the transaction details or purchase history from Apple/iTunes or Google Play.
There are two easy paths to finding your transaction history for Apple/iTunes purchases.
Using your iPhone, iPad, or iPod Touch:
- Open a browser and go to http://reportaproblem.apple.com
- Log in with the Apple ID for the account that made the purchase in question.
- On the next page, tap the menu in the upper right hand corner and choose Receipts.
- Look for the most recent purchase listed under DoubleDown Classic Slots.
- Next to that transaction, tap Receipt to view the full receipt.
- Take a screenshot of the purchase details.
Through iTunes on your computer:
- Launch iTunes, and log in with the Apple ID for the account that made the purchase in question.
- In the top menu bar, click Account and then View My Account. If prompted, re-enter your password.
- Scroll down to Purchase History.
- Next to Most Recent Purchase, click See All.
- Click the arrow next to the purchase you want to view. This will open the detailed view for the purchase.
- Take a screenshot of the purchase details.
When you purchase through Google Play, your transaction can be viewed via Google Wallet.
- Visit Google Wallet, and log in to the Google account that made the purchase in question.
- You will see a list of all recent transactions. Click on the one you want to view.
- Take a screenshot of the purchase details.